Distriktssköterskors erfarenheter av telefonrådgivning till ungdomar via tredje part
Sammanfattning
Background: There has been an evolution from district nurses previously providing patients with
the opportunity to contact health services,
to them now providing medical assessments and advice via telephone counselling. Telephone
counselling is governed by laws that strengthen
patient safety, something which may be complicated to accomplish when the call is made via a third
party.
Aim: The aim was to describe district nurses' experiences of giving telephone advice to young
people via a third party.
Methods: The design had an inductive approach. Ten district nurses were interviewed and the
interviews were analysed using qualitative
content analysis.
Findings: The district nurses' wanted to avoid calls via a third party. They experienced that third
party felt responsible for young people. At the
same time, the district nurses' wanted to protect young people, make safe decisions and avoid
misleading information. The district nurses'
experienced difficulties in making accurate assessments and found it difficult to obtain the correct
information.
Conclusion: District nurses want to avoid telephone counselling for young people via a third party as
they experienced it as difficult.
Misleading information from a third party may compromise the safety of patients. Good skills are
needed to cope with giving advice to young
people on the phone via a third party. Employers should arrange for training in telephone
counselling.