Verdier i helse- og omsorgstjenesten. Hvordan kan reflekterende veiledning bidra til ökt fokus på
kommunens faglige verdigrunnlag?
Engelsk titel: Focusing on values in health services. How reflective counseling can increase focus on
municipal core values?
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Författare:
Höium, Kari
;
Bingen, Susanne
Email: kari.hoium@hioa.no
Språk: Nor
Antal referenser: 41
Dokumenttyp:
Artikel
UI-nummer: 15073087
Sammanfattning
Studies show that a focus on values in health services can encourage targeted collaboration and
a proactive approach to conflict management. This study describes how a reflective value seminar
can contribute to familiarizing the employees of a health care service with municipal values. An
account of the different stages of the counseling seminar is made, as well as an account of methods
utilized to promote knowledge of values with the contestants. The results are uplifting in regards to
learning outcome from the seminar, also evident after a month of follow-up. Results indicate that
newly acquired competence was deployed when meeting users and next of kin. The significance of
the findings is enhanced by both the government and the research field´s emphasis, on reflection
competence as a core variable in ensuring service quality. A continued challenge will be to examine
appropriate models for following up the employees in order to enhance and sustain commitment and
quality development in practice.