Sammanfattning
The present article aims at describing our complaints system -
both in relation to dental treatment covered by the Dental Reimbursement
Agreement, and complaints about professional dental
skills, complaints of collective character, and also dental care outside
the Dental Reimbursement Agreement, that is complaints of
the dental professionalism, that are not covered by the Dental
Reimbursement Agreement. The processes of the complaints will
be reviewed in this article for all three categories of complaints.
Furthermore, the purpose of this article is to describe the compensation
system. From the process of the compensation to
conditions for compensation and other matters related to the
compensation system will be reviewed.