Sygehuse bör i höjere grad anvende kvalitative metoder til forbedring af patientoplevet kvalitet
Engelsk titel: Hospitals should apply qualitative methods for improvement of the patient-experienced quality
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Författare:
Von Bulow, Lene
;
Blom, Ane
;
Gerdes, Ulrik
Email: lene.von.bulow@rsyd.dk
Språk: Dan
Antal referenser: 6
Dokumenttyp:
Artikel
UI-nummer: 16067447
Sammanfattning
In Region of Southern Denmark a method was developed, which showed that when qualitative methods are used to reveal patients’ experiences while
being admitted to hospital extra value can be added to improve procedures. The methodical design was based upon appreciative inquiry and consisted of
observational studies, solo interviews with patients and the use of ‘personas’ in the final workshop (health personnel and patients) to facilitate shared
reflections on possible improvements. The process led to better ownership and specific, realistic suggestions for improvements, i.e. better information etc.