Bidrar opplaering av ansatte i språk og språkobservasjoner til ökt brukertilfredshet hos beboerne
i et lavterskel hybelhus?
Engelsk titel: Does staff training in languages and language observations help to increase user satisfaction
among residents of a low-threshold housing facility
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Författare:
Biong, Stian
;
Gjersing, Linn
Email: stian.biong@hbv.no
Språk: Nor
Antal referenser: 32
Dokumenttyp:
Artikel
UI-nummer: 16103338
Sammanfattning
This study describes user satisfaction with staff collaboration and support, within a low-
threshold housing facility, before, during and after a staff intervention. The intervention aimed to
increase staff knowledge of language and language observations. Residents in two similar housing
facilities were included as a control group. Differences in mean scores were examined using
student’s t-test. Before and during the intervention, residents without intervention were more satisfied
with their collaboration and support from staff, but four months later, the residents with intervention
were more satisfied. Staff training in languages and language observations may be beneficial for
residents in low-threshold housing facilities.