Att vårdas på sjukhus. Vad är patienter missnöjda med?
Engelsk titel: Being hospitalized. Patients' dissatisfaction with hospital care
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Författare:
Eriksson U
;
Chiappe I
;
Sellström E
Email: ulrikaeriksson@hotmail.com
Språk: Swe
Antal referenser: 21
Dokumenttyp:
Översikt
UI-nummer: 03073054
Sammanfattning
The aim of this study was to discern
patterns in patients’ dissatisfaction
with hospital care. The
content in eight articles were thus
reviewed and analysed in order to
get a deeper understanding of
mechanisms underlying patient
dissatisfaction. Data were coded
and classified in terms of the concepts
and categories arising from
it. Patients were mainly dissatisfied
with treatment by staff and
the lack of information. They
expressed feelings of being ignored
and disbelieved. Furthermore,
emotional support and consideration
was deficient. The findings
in this study point out the
need of raising nurses´ awareness
of patient dissatisfaction in order
to improve the care for patients in
hospital. The study can also contribute
to a better understanding
of the patients’ experiences
during hospital care.