Engelsk titel: Helping to solve the conflicts of others
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Författare:
Thorning M
Email: thorning@post10.tele.dk
Språk: Dan
Antal referenser: 0
Dokumenttyp:
Artikel
UI-nummer: 07023872
Sammanfattning
Constructive solutions to conflicts are vital to a sound working environment. The article describes the nature of conflict and offers guidance as to how actively to help solve other people's conflicts as a third party. The challenge in the handling of all conflicts is to arrive at a solution with two winners, and the helper's most important tools are to demonstrate empathy, enquire about emotions and intentions and not to take sides.