Sammanfattning
The social support and care units of municipalities provide
the contextual base for this study that focuses on the
experiences of nursing leaders and their interaction with
the services allocation unit. The article aims at contributing
to knowledge on how the «service user/service provider»
model affects the influence that nursing leaders in a municipality
have on service allocation processes, and the views
of nursing leaders on how the needs of elderly patients are
met in the process of service allocation. The study´s methodological
base is the phenomenological-hermeneutical
approach. We acquired data for the study using focus groups.
The findings indicate that the adoption of the «service user/
service provider» model in the municipality´s social support
and care services contribute to formalizing, and therefore
providing a transparent service distribution process. The
finding also show that there are changes in decision-making
authority of nursing leaders and their possibility to meet the
individual needs of their patients.