Development, implementation and evaluation of a process to prevent and combat workplace
bullying
Engelsk titel: Development, implementation and evaluation of a process to prevent and combat workplace
bullying
Läs online
Författare:
Strandmark, Margaretha
;
Rahm, Gullbritt
Email: margaretha.Strandmark@kau.se
Språk: Eng
Antal referenser: 30
Dokumenttyp:
Artikel
UI-nummer: 15029337
Sammanfattning
Aim: Our objective was to develop and implement an intervention program in collaboration with
workplace personnel, to evaluate the process as a vehicle to prevent and combat bullying. Methods:
The project emanates from a community-based participatory approach. We obtained data from
individual and focus group interviews. We used grounded theory methodology, and made a
comparative analysis before and after the intervention. Results: Focus group interviews at the three
first meetings indicated that those best positioned to prevent and combat bullying were the
immediate supervisors, in collaboration with co-workers and upper management. The goal of zero
tolerance toward bullying can be achieved if all concerned work together, using a humanistic value
system, an open workplace atmosphere, group collaboration and conflict resolution. We developed
an intervention, including lecturers and reflection groups, which ultimately resulted in an action plan.
Focus group interviews at the fourth meeting, after the implementation, showed that employees were
then more aware of bullying problems; the atmosphere at the workplace improved; the collaboration
between and within the group was stronger; and the supervisor worked continuously to prevent and
combat bullying, using the humanistic values suggested. We propose additional systematic work to
implement our action plan and a conflict resolution system. Conclusions: The anti-bullying program
implementation in the workplace achieved some success, but the intervention process is ongoing.