Increasing health examination survey participation rates by SMS reminders and flexible
examination times
Engelsk titel: Increasing health examination survey participation rates by SMS reminders and flexible
examination times
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Författare:
Tolonen, Hanna
;
Aistrich, Anna
;
Borodulin, Katja
Email: hanna.tolonen@thl.fi
Språk: Eng
Antal referenser: 30
Dokumenttyp:
Artikel
UI-nummer: 15069428
Sammanfattning
Aims: Declining participation rates are an increasing problem in population surveys. Different
kinds of methods have been used to ensure participation rates as high as possible. Monetary
incentives and reminders have been found to be effective ways to increase participation rates, but
these are rather expensive to implement in large population surveys. There is a need for cheaper
ways to motivate survey invitees to participate. Methods: The Kuusamo Health Examination Survey
was conducted in May-June 2011. A random sample of 250 people was selected for the survey.
Mobile phone numbers, when available, were obtained for people within the sample. For a random
sample of 50% of survey invitees with a mobile phone number, a short message service (SMS)
reminder was sent prior to their appointment. All survey participants were asked to fill in a feedback
questionnaire. Results: Participation rate was 58% for men and 74% for women. Mobile phone
numbers were available for 66% of the sample. Among those receiving an SMS reminder about their
appointment, participation rates were up to 25 percentage points higher than among the group not
receiving a reminder. In the feedback questionnaire, 9% of the survey participants reported that they
would not have participated without the SMS reminder they received. Participants preferred morning
hours and Monday-Tuesday as time and day options for the examinations. Conclusions: SMS
reminder about the appointment time was an effective way to increase participation rate, especially
among the youngest age groups. Also, providing flexible office hours for the examination clinic may
increase participation rate.