Sammanfattning
Each year, thousands of patients fail to attend their consultations. In January 2014, 89/955 (9.3%) planned consultations were misheld at the Dermatology Department of
Bispebjerg Hospital, Denmark. A total of 209 patients were interviewed about SMS (short message service) reminders. 82% of respondents had a positive opinion of SMS
reminders, however, reminders were only enrolled in 17.7% and awareness unknown in 33%. Reminders guaranteed attendance in 6.2%, otherwise forgotten, but the system has
a significant untapped potential. It can be improved through automatic enrolment already when referring the patient.