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Sammanfattning

In recent years, service user involvement understood as co-production has become a more important perspective in the official care services policy. This article directs attention to managers’ understanding of user involvement in the municipal care services. Empirically, this study consists of interviews with managers of the care services at different levels and in different service areas in five municipalities. The results show that the managers emphasise an individual approach to the service users, with an understanding that the users should have an influence regarding both the design and the provision of services. There is also an expectation of the users’ self-activation in that they should avail themselves of their resources in the service provision. This expectation may create tensions between users and professionals. According to the managers, administrative control is exercised by means of dialogue, guidance or other kinds of motivational approaches. We find elements from the perspective of co-production in the care managers’ opinions, though they do not employ the concept of co-production themselves.

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