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In 2005 Neonatal Clinic 5023 at the Copenhagen University Hospital, Rigshospitalet, became a pilot department for electronic patient medication (EPM). The department wanted to improve the quality of the medication process so as to minimize the extent of incorrect medication. In connection with their introduction, the personal digital assistants (PDA's) provided were not used as intended. In order to understand this and to benefit fully from the security electronic medication provides, the department implemented a development project the purpose of which was to secure quantifiable data related the use of the PDA's and to implement them in clinical practice. The project revealed that the PDA's were time-consuming to use and not always reliable, and that the wireless network did not function as well as it should. A dilemma also arose between the "soft" ideals of caring versus "hard" electronic fact and it became evident that staff lacked support and training in the use of the PDA's. New initiatives were drawn up for the department and as a result, the PDA's are now used by 84 per cent of the department's nurses.

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