Verktöyet ISBAR förer til bevisst og strukturert kommunikasjon for helsepersonell
Sammanfattning
Background: ISBAR is a patient safety communication structure that aids simplified, effective, structured and anticipated communication between healthcare personnel. No research has previously been conducted on master’s students’ experiences of using ISBAR in Norway. In the past, there have been calls for education strategies that ensure students receive training in patient safety communication.
Objective: To elucidate specialist nursing students’ experiences of using ISBAR as a communication structure in clinical practice on a master’s degree programme in specialist nursing.
Method: The study has a qualitative descriptive design, and comprises three focus group interviews. A qualitative content analysis was carried out.
Results: Using the tool made the students’ communication more conscious, structured, clear and predictable. They conveyed objective, unambiguous and specific observations and changes instead of giving unfounded opinions. The students more readily proposed solutions of their own and clarified medical regulations. Using ISBAR made them feel more confident about their own communication and expertise, and improved their teamwork and patient safety. However, the ISBAR tool presented some challenges for the students since the communication structure had not been implemented at the hospital.
Conclusion: Using ISBAR increases the awareness of users’ own structured communication and expertise and allows them to obtain a quicker overview of patient situations. The findings highlight the importance of systematic training and simulation with the ISBAR structure in order to improve patient safety, both in the training of specialist nurses and in the specialist health service.